Refunds & Exchanges

**Return and Exchange Policy for SALEHABAGAS**

 

At SALEHABAGAS, we value your satisfaction with every purchase. If for any reason your purchase isn't completely satisfactory, we're pleased to accept returns within 7 days of receiving your item. Please review the following guidelines for our return and exchange policy:

 

  1. **Return Request Process**: To request a return, kindly email us at orders@salehabagas.com with your order number within 48 hours of receiving your item, expressing your intention to return the item.

 

  1. **Return Requirements**: The item must meet the following criteria to qualify for a refund or exchange:

   - It must be in the same condition as when received.

   - It must be unwashed, unworn, and free of any perfume or deodorant traces.

 

  1. **Items Not Eligible for Refund**:

   - Items purchased at our studio or any pop-up events.

   - Items labeled as SPECIAL PRICE ITEM.

   - Pre-order items, as they are custom-made upon order placement.

   - Sale items.

   - Items purchased using a discount code.

 

  1. **Return Process**: Once your return request is approved, we will provide instructions on how to return the item. Please ensure the item is returned to us with its original packaging and meets the specified requirements.

 

  1. **Refund or Exchange**: Upon receiving and inspecting the returned item, we will proceed with the refund or exchange as per your preference. Refunds will be issued to the original payment method.

 

  1. **Shipping Costs**: Please note that shipping costs are non-refundable. Return shipping fees are the responsibility of the customer, unless the return is due to our error.

 

  1. **Damaged or Defective Items**: If you receive a damaged or defective item, please contact us immediately for assistance. We will promptly replace or refund the item, including any associated shipping charges.

 

Thank you for choosing SALEHABAGAS. Should you have any inquiries or concerns regarding our return and exchange policy, feel free to contact us at orders@salehabagas.com. We appreciate your understanding and cooperation.

 

 

Kindest Regards,

 

 

S A L E H A B A G A S Team